Wallet & payouts

Withdrawal Policy

This policy explains the available ways to use eligible referral earnings and what happens when you request an external payout.

Withdrawal options External payout steps Review & status Correct details Support

Important: An external withdrawal request is not an instant bank transfer. It is submitted for admin review and remains pending until the request has been reviewed and any approved payment has actually been sent and recorded. Processing times and any minimums or fees depend on the rules shown in the active withdrawal feature; this policy does not promise a fixed timeframe or amount.

1. Available options for referral balance

Where the referral feature offers these options, you may choose how to use your available referral balance:

Withdraw: Submit a request for an external payout by entering the requested amount and your bank details. The request goes to the admin team for review.
Use to Purchase: Use eligible referral funds toward a purchase where this option is available in your account.
Withdraw to Wallet: Transfer an amount from your referral balance into your DelightVendorEdit shopping wallet. The form asks for the amount only; the system should deduct the referral balance and credit the shopping wallet.

These options are separate. Moving funds into the shopping wallet is an internal platform transfer, not a payment to your bank account.

2. How an external withdrawal works

Step 1 — SubmitEnter the withdrawal amount, bank name, bank account number and account name requested by the form.

Step 2 — Admin reviewYour request is recorded as pending while an authorised admin checks the request and available balance.

Step 3 — Payment & updateIf approved, the admin arranges the payout and marks it as paid only after sending the payment. The withdrawal history is updated with the result.

Submitting a request does not by itself mean the money has been sent. Check your withdrawal history for the latest status.

3. Pending, approved, rejected and failed requests

Pending: The request is waiting for review or completion. Do not submit repeated requests for the same withdrawal just because it is pending.
Approved / paid: The request has been approved and the payout has been sent and recorded. Bank posting times may vary after payment is sent.
Rejected: If a request is rejected, the reserved amount should be released back to the available referral balance according to the platform’s recorded result.
Failed or unresolved payment: A failed transfer must not be treated as successfully paid. Contact support with the withdrawal reference so the status can be checked.

Where the system reserves an amount while a request is pending, that amount may not be available for another withdrawal or transfer until the request is resolved.

4. Accurate bank details and account security

Enter the correct bank name, account number and account name. Review them carefully before submitting.
Use payout details you are authorised to use. Incorrect details can delay or prevent payment.
Never share your password, PIN, card security code or one-time verification code with support or another user.
Do not try to withdraw the same available balance more than once or manipulate the withdrawal process.
Keep your request reference and any relevant payment evidence until the withdrawal is resolved.

5. Eligibility, limits and checks

Only balances marked as available for withdrawal can be requested. Referral earnings may be subject to eligibility checks, and pending, reversed or disqualified rewards may not be available for payout. Any minimum withdrawal amount, limit, charge or additional verification requirement will be governed by what is displayed in the active feature or communicated by authorised support.

Do not rely on a reward or withdrawal amount until it is shown as available in your account. DelightVendorEdit may review suspicious or duplicate requests and correct errors in accordance with the platform’s Terms & Conditions and applicable rules.

6. Need help?

If a withdrawal is pending unusually long, a bank transfer fails, or your balance does not update as expected, contact support and include the withdrawal reference and a short description of the issue. Do not send passwords or one-time verification codes.

WhatsApp: 0701 590 8401
Telegram: @DelightVendorLogsSupportBot

This policy should be read with the Terms & Conditions, Referral Policy and Privacy Policy. Feature availability and displayed requirements in your account apply.